Frequently Asked Questions
Here is a list of answers to our most asked questions. For information on The Arts Center’s house policies, please see the full terms and conditions below.
If you have other questions or require additional assistance please email us at firstname.lastname@example.org.
How to I get tickets to events at The Arts Center?
They can be booked online here on our website. Ticket booking for most performances will open approximately two to three weeks in advance. For paid shows there is a four-ticket limit per person and for free shows there is a two-ticket limit per person. When tickets are “sold out” we distribute standby tickets for any available seats at the door before showtime. Because patrons often return extra tickets in advance of a performance, we also advise checking our here on our website for released tickets in the days before a given event.
When is the Box Office open?
The Box Office is located inside The Arts Center. Reserved tickets can be printed at home or displayed on a smart phone or tablet. The box office is open 1 hour before each event. Reserved tickets can be picked up at will call.
Are there reserved seats?
Shows at The Arts Center are general admission, with seating on a first-come, first-served basis. Performances outdoors on the East Plaza will generally be standing events, though some courtesy seating will sometime be available. If you have any special needs requirements please let us know so we can accommodate you.
How can I get on the wait list for Sold Out shows?
When tickets are "sold out". We do not operate a waiting list, however we will operate a standby line on the evening on a first come first served basis.
We will also aim to release any additional tickets/returns closer to the performance date as we manage our inventory. Please join our mailing list and follow our facebook, twitter for any announcements
What happens if I reserved tickets to a show and cannot attend?
If you have tickets and you or other members of your party can't attend, please email us with your confirmation number, and let us know how many tickets to release. This will allow us to admit other audience members from our waiting list. The Arts Center at NYU Abu Dhabi does not offer refunds or exchanges. Exchanges will only be available in the event of a performance being cancelled.
What’s the best way to get information about events at The Arts Center?
Are food and drink available at the performances?
Yes, food and drink can be purchased in the dining hall next to The East Plaza, subject to opening times. Please note: food and drink are not allowed in the theaters.
Do I need to be a student to attend Arts Center event?
Most events at the center are open to the public. We encourage everyone to come and get involved. Events for students will be clearly identified.
Are there other events open to the public at NYU Abu Dhabi?
The NYUAD Institute presents talks on a variety of subjects throughout the academic calendar. The NYUAD Art Gallery presents museum-quality exhibitions of art and culture across historical and contemporary topics, with a special emphasis on subjects of both regional concern and international significance. The Project Space, in The Arts Center, hosts short duration exhibitions from students, faculty, staff, and the regional arts community. Visit nyuad.nyu.edu/en/news-events.html for more information.
Can I submit my work for consideration to be presented at The Arts Center?
The Arts Center is not currently accepting unsolicited submissions, but please feel free to send an inquiry with a biography, press reviews, and links to work samples to email@example.com. Please do not include any attachments.
Full Terms & Conditions
Attendees must present a ticket for admission. Tickets are issued subject to the Rules and Regulations of The Arts Center.
Auditorium doors open 30 minutes prior to performance. We recommend you arrive 40-60 minutes prior to the event.
Tickets only guarantee admission until 10 minutes before showtime. If you have not arrived at that time, we will begin to admit people from our standby line, and admission is subject to capacity.
Latecomers will be seated at the discretion of the management, for some performances no late entry will be permitted.
Tickets may not be resold for commercial purposes or at a premium by anyone other than The Arts Center or one of their authorized sub-agents. If a ticket is sold in breach of this condition it will become void and the bearer of the ticket will be refused admission. We reserve the right to cancel tickets re-sold or transferred for profit or commercial gain and without prior notice.
Out of courtesy to performers and other attendees, patrons are kindly requested not to leave the auditorium until the end of the performance, or between pieces.
Please refrain from talking and texting during the performance.
No use of mobile phones for calls or text messaging in the auditorium. Please turn off all phones prior to entering the theater.
No unauthorized photography or video in the auditorium. The Arts Center reserves the right to confiscate devices used to take photo/video of the performances.
No outside food or drinks are permitted inside the venue. Food and drink purchased inside the venue may not be brought into the auditorium.
Smoking is not permitted anywhere on the NYU Abu Dhabi Campus.
The Arts Center and NYU Abu Dhabi accept no responsibility for any personal property.
By attending, you consent to the recording, photographing and filming of yourself as a member of the audience by The Arts Center and NYU Abu Dhabi and its designated representatives, including press, and grants permission for the use of such photos and videos.
Your ticket constitutes a revocable license and the management reserves the right to refuse admission or revoke this ticket at any time, for any reason.
- Programs may change without prior notice.
- Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- We accept payments online using Visa and MasterCard credit/debit card in AED.
- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
- The Pricing of the Tickets may vary from Event to Event. Please refer to each individual event for more information.
- No Refunds/No Exchanges - We do not offer refunds or exchanges as a result of a change in your personal circumstances. Once a transaction has been completed, the sale is final. Refunds and exchanges are only permitted in the event of a show cancelling or rescheduling.